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Channels

Channels connect your Piper agents to external messaging platforms. When a message arrives through a channel, it’s routed to an agent for processing, and the agent’s response is sent back through the same channel.

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How channels work

1. Connect a platform — Authenticate with a messaging platform (e.g., Slack)
2. Assign an entry agent — Choose which agent handles incoming messages
3. Receive messages — Users message your agent through the platform
4. Automatic responses — Your agent processes messages and responds in context

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Supported integrations

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Managing channels

Channels are managed in Settings → Channels in the Piper dashboard. For each connected channel, you can:

• Assign an entry agent — The agent that receives incoming messages
• Disconnect — Remove the channel integration

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Entry agents

The entry agent is the agent that handles all incoming messages from a channel. When a user sends a message through Slack (or another platform), that message is routed to the entry agent. If no entry agent is assigned, incoming messages are ignored.